Legal terms for DANA and QRIS records
Our Legal notice explains the conditions attached to account creation, phone verification, wallet activity and requests to change personal details. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we retain the transaction reference needed to match your account record and resolve
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a status question. We do not describe access as universal: eligibility depends on local law, and you should check the rules that apply to you before opening or using an account. The notice also sets out how we handle cookies, account protection and requests for access,
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correction or deletion where those requests can be acted on. If a payment record does not match your account, keep the receipt and contact our support desk through the account help route. We may ask for account details or phone verification before discussing private records.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.